Support & Consultancy
At Sparticle Ltd. we produce top quality websites and solutions and successful individuals,
organisations and businesses know that these products can be developed to keep ahead of the
competition and respond to changes and opportunities in the market place. Our flexible support
& Consultancy options put you in control, making IT work for you.
Working with Sparticle Ltd. you'll have the peace of mind knowing that because we have built your website or solution
to professional standards with future development and expansion in mind then support and maintenance are efficient and
cost effective allowing you to plan for the future.
Contract Support
On-site and/or off-site IT support & consultancy at an agreed number of days per month to
provide ongoing IT support and development.
Description:
Sparticle Ltd will provide a consultant(s) as a technical IT resource for an agreed
number of days per month over an agreed duration. Within each month the client has the
option (subject to availability) to organise the time to respond to their needs.
Benefits:
- Ensures continuity and consistency of resources.
- Reduces support costs as discounts are awarded for longer durations.
- Knowing that the resource is available means you have peace of mind and can plan for the future.
- Business familiarity for the consultant means that when "pay as you go" support is
required the consultant already knows the system thus delivering better return on
investment as you reduce the "lead in" time.
Example:
Sparticle Ltd provide You.com with one consultant for 4 days per month over a 6 month
period. During the first 2 months the consultant works on-site each Monday. In the third
month the client uses all 4 days in one week to respond to a new market opportunity.
And during the subsequent three months the consultant works two days at the start and two
days in the middle of each month.
Pay as You Go Support
We provide you with support and consulting in a responsive and flexible way
on an "
as needs" basis.
Description:
The "pay as you go" approach allows you to get the support you need when you need it. This is perfect for professionals and small
businesses who have varying IT support needs.
Benefits:
Flexibility is the key word for this approach. It suits clients who are uncertain what their
future needs are or who's market is one where rapid response is an imperative.
Example:
A short while after Sparticle Limited have delivered your new website you decide to build on the success and add a new page
and some testimonials to the website. You contact us and we provide the expertise to get the work done quickly and efficiently
and importantly we maintain the reliability and quality of your website because scalability and reliability are built into the
very core of our solutions.
Fixed Price Support
We deliver a specific support change for a fixed price.
Description:
Many clients often have a specific and well defined one off support change request and we are able to give them a fixed price
quote for delivering the solution. This is typical of a change that would take more than a day of "Pay as You Go" support.
Benefits:
Knowing the costs up front allows for budget planning. You can find out how much the work will cost before deciding when
to schedule the work.
Example:
Sparticle have provided You.com with a business to business (B2B) web portal allowing your customers to order and track services
online. You decide to extend the portal to include a new kind of service and Sparticle Limited provide a fixed price quote for
the work, which you then schedule and the new functionality is delivered.
Each of these support options can be used discretely or in conjunction with the other options
allowing you to customise the service we deliver. As your IT needs continue to evolve then
the above solutions provide you with the range and flexibility to ensure continuity and
appropriateness of support.
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